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The City will not disconnect residential utility service for at least the next 60 days and suspends late and default fees. Residents urged to pay online and convenience fees are also waived.
During the COVID-19 and Stay-at-Home emergency, the City of Lincolnton is working hard to support residents and utility customers. To help ensure residents can remain at home and slow the spread of the coronavirus, the City of Lincolnton will not disconnect residential water, wastewater and/or electric service due to late or non-payment and did not disconnect any utility services in March.
In addition, effective April 1, and consistent with the NC Governor’s Executive Order 124, the City is waiving penalties including late and default fees in addition to suspending residential utility disconnects for at least the next 60 days.
Please keep in mind that customers are still responsible for paying for all usage. Customers should continue to make payments on their accounts to avoid accumulating large balances, even if they cannot pay in full. Since utility account balances will not be forgiven, only deferred, customers having trouble paying utility bills in full or on time are strongly urged to make incremental payments during this time.
All customers are encouraged to use the online payment system, and online convenience fees are currently waived. The City will have payment plans available for residents that are unable to pay their bills in full over the next 60 days and details about payment plan options will be released later.
All city services are operating as regularly scheduled and city employees are taking precautions to protect themselves and the community. Some reminders for all residents:
Residents are reminded that this is a serious health crisis. The state-wide Stay-at-Home order remains in effect until April 29th. Violating the Stay-At-Home order is a class-two misdemeanor.
You must stay home except for your job, to get food, medicine or outdoor exercise, or to help others.
The order also bans gatherings to less than 10 people and directs everyone to stay at least six feet away from each other. City Parks and Trails are open, but bathrooms, playgrounds, and sports courts are closed. Everyone should practice responsible social distancing while outdoors.
All residents are urged to Stay-at-Home, exercise judgment and take the following precautions as appropriate:
Most people who get COVID-19 will recover without needing medical care. The Centers for Disease Control and Prevention (CDC) recommends that you stay home if you have mild symptoms – such as fever and cough without shortness of breath or difficulty breathing. You can call your doctor to see if you need medical care.
When you leave your home to get tested, you could expose yourself to COVID-19 if you do not already have it. If you do have COVID-19, you can give it to someone else, including people who are high risk.
Reference: NCDHHS Patient Guidance
Continue to monitor information provided by the CDC, NCDHHS, LincolntonNC.org/Covid, LincolnCounty.org, and LincolnCounty.org/Health in addition to an official State or County communications.
For questions or concerns regarding your risk for COVID-19, use the following numbers:
NC Governor’s Executive Order 124
Executive Order 124 FAQ’s