Public Works & Utilities Department

Public Works & Utilities is comprised of four divisions:

  • Administration
  • Street & Property Maintenance
  • Solid Waste
  • Electric Distribution

To report a problem, please contact Public Works Administration at 704-736-8940.

Please provide a street address and location of issue when reporting.

 After hours: 704-735-8202 (Communication Center)


The administrative office serves as the front line contact for citizens on any Public Works & Utilities issues, and is the repository for records concerning the activities of the departments.

The Public Works & Utilities Department:

  • Reports to and advises the city manager and council on Public Works and Utilities projects and activities
  • Researches and recommends operational changes to increase effectiveness and enhance customer services
  • Prepares and reviews department budgets, monitors and recommends expenditures, and participates in the preparation of the Capital Improvement Plan
  • Works with Regulatory Agencies regarding safety, electrical distribution, and other disciplines
  • Plans and organizes a variety of contracted work, and coordinates with engineers & contractors
  • Conducts long range planning for infrastructure and services